Refund & cancellation policy

Clear scope before work begins

Scholarly Circle provides optional application-support and consultation services. Our service fee pays for the agreed work; it does not purchase a scholarship, admission, a professor’s response or a visa. The written order summary should identify the deliverables, price, delivery schedule, revision allowance and any third-party costs before payment.

This policy covers payments made to Scholarly Circle for our services. Universities, scholarship providers, test centres, translators, payment providers, accommodation providers and other third parties apply their own terms to payments made to them.

Cancelling an application-support package

You may request cancellation by emailing support@scholarlycircle.com or contacting our WhatsApp number, +1 725 298 3624. Include your name, order reference, payment date and the service concerned. Do not send card numbers, passwords or unnecessary identity documents.

If work has not started, the proposed service arrangement provides a full refund of the service fee paid to Scholarly Circle. If work has started, we will identify the work already completed and the part of the agreed service that has not been performed. Any charge retained for completed work must be explained against the agreed scope; the unperformed portion will be refunded. Third-party expenses may be deducted only where they were authorised, actually incurred and genuinely non-recoverable, subject to applicable rights.

If we cannot deliver an agreed service, we will discuss a suitable remedy, such as completing or correcting the work, agreeing a revised schedule, or refunding the unperformed portion. A change to the scope or schedule requires your agreement; it should not be imposed after payment without discussion.

Consultations and rescheduling

For a consultation cancelled at least 24 hours before its confirmed start time, you may request a full consultation-fee refund or one reschedule without an additional consultation fee. A request alone does not create a confirmed appointment; the agreed time and timezone must be recorded in the booking confirmation.

For less than 24 hours’ notice or a missed session, contact us promptly. We will review the circumstances, including emergencies, technical problems and any time already reserved or delivered, and explain the available remedy. If our expert cancels and no replacement time is acceptable to you, the undelivered consultation will be refunded.

Concerns about delivered work

Tell us which agreed requirement has not been met and provide a short explanation. Where appropriate, we will first use the included revision process to correct the issue within an agreed period. This does not remove any remedy you may have where a service is defective or not supplied as agreed.

A completed service is not automatically refundable solely because a university, scholarship committee, professor or immigration authority makes an unfavourable decision. Those decisions are outside our control. This does not excuse inaccurate promises, a failure to provide the agreed service or other grounds for a remedy under applicable law.

How a request is handled

We aim to acknowledge a refund or cancellation request within five business days. We will review the order summary, delivery record and relevant payment information, then explain the decision and calculation in writing. Where a refund is approved, we will arrange it through the original payment route where reasonably possible. The time for it to appear depends on the payment provider and your financial institution.

Please contact us first so we can investigate and resolve a concern. Nothing in this policy prevents you from using an available payment-provider dispute process or exercising a legal right.

Your rights and the written order

Nothing in this policy excludes or limits mandatory consumer rights, including any cancellation or withdrawal right that applies to your transaction. Where the law requires specific information or consent before work begins during a cancellation period, that information and consent must be handled before starting the service. A written order cannot remove rights that cannot lawfully be waived.

For a question about a particular order, email support@scholarlycircle.com. The appropriate remedy depends on the agreed work, what has been delivered and the rules that apply to the transaction.